1. Service Provider
The Service is delivered and distributed by Cykadas LLC
(“Cykadas”, “we”, “us”) as the authorized distributor of Say Help in
UK. Contact: info@cykadas.com
2. Service Description
Say Help is a mobile subscription service that enables
users to trigger emergency alerts and share location information with
pre-selected contacts in case of an emergency. The Service is offered to
eligible subscribers in United Kingdom (“UK”).
* The Service is designed as an alert and assistance tool
to connect users with friends and family during emergencies.
* The Service does not directly connect users with
governmental or private
emergency services or authorities and does not guarantee
that third parties will respond.
* Service availability depends on network coverage,
device compatibility, user permissions (e.g., location), and an active
paid subscription.
3. Eligibility
* Available exclusively to EE or O2 subscribers in the UK.
* Users must be 18+ or have parental/legal guardian
consent.
4. Subscription and Charges
* By subscribing, you authorize daily charges to your
mobile account (deducted from prepaid balance or added to postpaid bill).
* Price: £4.50 / week (inclusive of VAT),
recurring daily until you unsubscribe.
* No free trial applies.
* Charges continue even if the Service is not used, until
you unsubscribe.
5. Activation and Deactivation
* Activation occurs via sms- approved flows (e.g.,
landing page, OTP/SMS, on-screen confirmation). You will receive a free
confirmation SMS upon successful activation.
* To unsubscribe, send the stop command STOP HELP to
80206 (or follow the instructions provided on the confirmation SMS/landing
page). You will receive a free deactivation SMS.
* You may re-subscribe at any time by following the
activation flow.
6. Responsibilities
* Cykadas and Infomedia: provide the subscription and
billing framework and are the authorized distributor of the Service to
operators and regulators.
*Say Help application: is responsible for the internal
emergency alert functionality and the processing and use of any personal
data entered by users.
* Neither Cykadas nor Infomedia are responsible for the
actions or omissions of the user’s emergency contacts or any third party.
7. User Responsibilities
* Keep your emergency contacts accurate and up to date
within the Service.
* Do not misuse the Service for false alerts, harassment,
unlawful, or fraudulent activities.
* Acknowledge that the Service does not replace official
emergency channels in UK.
* By accessing or using any part of the Service, you
represent that you have read, understood, and agree to be bound by the Say
Help App Terms and Conditions.
8. Disclaimer of Emergency Responsibility
* Say Help is an alert tool only. It does not guarantee
response from emergency contacts or any third party, nor does it connect
to any official emergency services.
* Cykadas and Infomedia are not responsible for the
accuracy of the data entered by the user, the delivery or viewing of
alerts by recipients, or for any consequences arising from the use or
non-use of the Service.
* The Service does not provide insurance or coverage
against risks, accidents, injuries, or losses. Users remain solely
responsible for seeking and obtaining assistance from official emergency
authorities in UK.
9. Consent and Notices
* By subscribing, you confirm that you have read and
accepted these Terms and the Privacy Policy and you consent to the use of
your data (including location where applicable) to operate the Service.
* Operational messages (e.g., activation, deactivation,
billing, alerts) may be sent via SMS or in-app/portal notifications.
10. Limitation of Liability
* To the maximum extent permitted by UK law, Cykadas and
infomedia shall not be liable for delays, failures, or inaccuracies due to
network issues, device limitations, incorrect user input, force majeure,
or third-party actions/inactions.
* We do not guarantee that the alerts will be delivered
or viewed by recipients in any particular time frame.
* To the extent permitted by law, our total liability for
any claim shall not exceed the subscription fees paid by you for the month
immediately preceding the event, giving rise to the claim.
11. Indemnity
You agree to indemnify and hold harmless CyKadas and
Infomedia from any claims, damages, liabilities, and expenses arising out
of your misuse of the Service or breach of these Terms.
12. Termination and Suspension
* You may terminate your subscription at any time by
following the deactivation process in Section 5.
* We and/or Infomedia may suspend or terminate the
Service (in whole or part)
without prior notice if required by law, regulation,
operator policy, security, fraud prevention, or technical necessity.
13. Changes to the Terms
We may update these Terms to reflect regulatory,
technical, or operational changes. The updated version will be published
with a new “Last updated” date. Continued use of the
Service after changes indicates acceptance.
14. Governing Law
The users of this Site agree to submit to the laws of
United Kingdom.
15. Jurisdiction.
All judicial proceedings relating to or arising out of
these Terms and Conditions shall be brought in the state or federal courts
sitting in the State of Florida. Both parties hereby
consent to the personal jurisdiction of the state and
federal courts sitting in State of Florida, US, and waive any objections
to venue in those courts.
16. Contact
For support or questions, contact: info@cykadas.com