Say Help is delivered by Cykadas LLC as the
authorized distributor of the Service in United Kingdom subscribers.
Contact: info@cykadas.com
1. Distributor
/ Service Provider
•Say Help is delivered by Cykadas LLC as the authorized
distributor of the Service in United Kingdom subscribers.
Contact: info@cykadas.com or call to the customer care 0861131009
2. Data
We Collect
• Identification and contact data: mobile number/MSISDN,
user account identifiers, email (if provided).
• Emergency contacts: the Say Help Application collects
names and phone numbers you add to receive alerts.
• Service usage & billing: subscription events
(activation, renewal, deactivation), billing transactions, status
notifications, SMS/HTTP callback logs related to the Service.
• Location data: when you trigger an alert, the Say Help
Application may process and share your location with your selected contacts, if
you have granted permission on your device/app.
• Technical data: device, network, IP, timestamps related
to Service delivery and security.
3. Legal
Basis and Consent
• By subscribing and using the Service, you acknowledge
this Policy and consent to processing necessary to provide the Service
(including sending alerts and operational messages). Where required (e.g.,
location), we will seek your explicit consent (e.g., device permission or
checkbox) before processing.
How We Use Personal Data
• To maintain the Service (alerts, notifications, portal
access).
• To manage billing and subscription in United Kingdom.
• To provide customer support and handle inquiries.
• To comply with legal or regulatory obligations in UK.
4. Data
Sharing
• Information may be shared IN United Kingdom exclusively
for billing, subscription management, and technical support.
• Cykadas and the operators do not access or process the
personal data that users enter within the Say Help application (such as
emergency contacts or location). This data is handled solely by the Say Help
application to provide its functionality.
• Data may be disclosed to competent authorities in UK if
required by law.
• We do not sell, lease, or rent user data to third
parties.
5. Data
Retention
• Personal data will be retained only as long as
necessary to fulfill the purposes described above or as required by law.
• Upon cancellation, data may be anonymized or securely
deleted after a reasonable retention period.
6. Data
Security
• We implement administrative, technical, and physical
safeguards to protect user data from unauthorized access, loss, or misuse.
However, no system is fully secure, and the user acknowledges inherent risks of
electronic communications.
7. User
Rights
• Users may request access to their personal data,
request corrections, or deletion, subject to applicable laws in United Kingdom.
Users may unsubscribe from the Service at any time by sending the relevant
deactivation keyword to the short code.
8. Disclaimer
• Cykadas and the operators do not monitor or control the
content of communications within Say Help. They are not liable for the actions
of users, emergency contacts, or any third party. The Service does not and
cannot ensure protection against personal, physical, or financial risks; it is
only a communication tool.
9. Cookies
and Third-Party Links
• The Service landing page may use cookies or similar
technologies for user session management and analytics. Links to third-party
websites or services may be included; we are not responsible for their privacy
practices.
10. International
Transfers
• User data is processed and stored within United Kingdom
where possible. In some cases, data may be transferred securely to servers
outside United Kingdom for technical reasons, subject to compliance with
applicable data protection requirements.
11. Contact
Information
• For inquiries or concerns about this Privacy Policy or
data handling practices, users may contact: info@cykadas.com
12. Governing
• Law This Privacy Policy is governed by United Kingdom.